PRODUCTION

 

Wanderlust Creatures will not process your order until terms have been accepted and payment received.

​

Errors in your order will delay production.

​

Standard production time: 5 - 15 business days. Please allow additional time for custom requests or seasonally as demand increases during November and December. 

​

Gift Bundles redeemed are subject to the current production queue, up to 4 weeks in production.

​

We generally do not accept custom work between October and January until after the busy shopping season. Please connect with us about your custom idea so we can advise when we can take on your project.

​

 

Custom orders are not refundable. Custom orders require extra time for our team and have no resale value so please ensure you are certain before commissioning Wanderlust Creatures for a custom piece.

 

Custom orders will not qualify for additional discounts.

 

Wanderlust Creatures guarantees a quote price for 30 days.

 

Additional fees may apply for custom work complexity and time.

​

 

 

SHIPPING

​

Wanderlust Creatures is proud to offer world wide shipping to our supporters.

​

​

We are not responsible for any customs and import taxes that may apply to your order. We are not responsible for any delays that may incur due to customs.

​

​

Your order will ship or will be ready for pick up in 5 - 15 business days, excluding holidays and weekends. In special circumstances, you will be notified if your parcel will take longer.

​

​

Cancellations may be made within a 24 hour time frame from

point of purchase. We are not able to cancel or alter an order if we do not receive your request before shipping has been confirmed.

​

​

All orders over $100 from our website may require signature from receiver upon delivery to avoid theft and dispute of delivery.

​

 

Packages signed for, or confirmed as delivered, will be considered delivered and not the responsibility of Wanderlust Creatures. 

​

 

Wanderlust Creatures cannot guarantee delivery time for your package as it is delivered by a third party.

​

​

Free Shipping promotions apply only to Standard Shipping.  

​

​

​

 

 

ERRORS 

​

We are not responsible if you provide us with incorrect or missing

information for your order. Contact us immediately if you notice any mistakes or

errors after you place your order.

​

If you receive your order and notice incorrect or missing contents

please contact us immediately for resolution. Please review your order and the contents before connecting with us. 

​

WANDERLUST CREATURES IS NOT RESPONSIBLE FOR REPLACING ORDERS

WHERE THE CUSTOMER ENTERED ANY INFORMATION INCORRECTLY.

​

Please enter your orders carefully and review the information you submitted

prior to submission.

​

​

​

​

EXCHANGES / REFUNDS

​

Exchanges are acceptable within 3 months for our standard work.

​

 

Exchanges requiring shipment will have shipment covered by Wanderlust Creatures in the case of a faulty received product or damage caused during shipping. You have 3 months from time of receipt to advise of an exchange.

​

​

Wanderlust Creatures is not responsible for the shipping cost of an exchange if the product is not faulty.

​

​

Refunds will only be issued in extreme cases, we will make every effort to rectify any issues you may have with our product. We would prefer you to be happy with our product than lose you as a customer.

​

In the case of a refund, a customer is responsible for returning the product to our Head Office location in Calgary, Alberta Canada. The expense of the shipping is the responsibility of the customer and the product must arrive undamaged to Wanderlust Creatures. Once the item is received and verified undamaged Wanderlust Creatures will issue a refund to the account of purchase. This refund when executed will take 5-10 business days to process. 

​

​

​

​

OTHER

 

*Pins for our Travel Maps are sharp and should be kept away from children. Please empty the contents of the package onto a flat service before use to avoid injury.*

 

Please connect if you have any questions or have a unique circumstance.

​

​

​

​

PET PRODUCT WARRANTY 

​

Wanderlust Creatures ensures customer satisfaction guarantee through our

12 month warranty on our Pet Tags; commencing on day of  shipment and terminating12 months thereafter. 

​

Wanderlust Creatures ensures customer satisfaction guarantee through our lifetime warranty on our Expedition Collars; commencing on day of receipt.

​

Warranty is valid for exact style and product ordered if available.

​

We may request additional information and/or a photo for proof of damage.

​

Pet Tags that have been altered and/or hardware removed are not covered under our warranty as we can only guarantee the materials we use.

​

Please contact us if you have any questions about our warranty or pet products.

​

​

​

​

​

PRIVACY 

​

Your piece of mind and trust is important to us.

​

You will be asked to verify your identity (ie Order Number, Mailing Address etc) with information you used to make your order in the event you contact us regarding an order.

​

If you are picking up an order from our Showroom you will need your order information. The best practice is to have your order number ready. If you are having someone else collect your order please let us know or have the information available for them to identify themselves.

​

Wanderlust Creatures will not share your personal or private information. 

 

​