Fulfillment & Administration Team Member

 

Job post summary

Date posted: April 29, 2026

Pay: CA$16.00-CA$18.00 per hour

 

About Wanderlust Creatures

​

Wanderlust Creatures is a Calgary-based, Made-in-Canada brand creating handcrafted push pin cork maps and travel accessories that help people share their story—the trips they’ve taken, the places they dream of, and the memories that matter. We’re a small team of highly motivated, energetic makers and storytellers.

​

We care about craftsmanship, sustainability, and doing business with integrity. If you love building systems, keeping things organized, and helping customers feel taken care of, you’ll fit in well here.

​

The role

​

We’re hiring a Fulfillment Lead + Administration + Showroom Sales Support team member.

​

This role is for someone who can own the day-to-day flow of orders and customer communication, keep our inbox organized and moving, and support sales in our showroom (and occasionally at exhibitions). You’ll be a key part of keeping the business running smoothly—especially during our seasonal peaks.

​

This is a performance-driven opportunity. We’re looking for someone who takes pride in results, follows through, and helps us hit growth targets.

​

What you’ll do

​

Fulfillment & quality control

• Perform quality control checks on outgoing orders (accuracy, condition, completeness, repairs & paint touch-ups)

• Pick, pack, and stage orders for shipment

• Maintain clean, consistent packing standards that match our premium brand

• Flag issues early (damaged items, missing inventory, order notes that need clarification)

​

Administration (email + organization)

• Answer customer emails with a calm, professional, solution-first tone

• Organize and maintain our inbox so nothing gets missed (labels, follow-ups, handoffs)

• Track customer issues and resolutions clearly so the team can support each other

• Support light reporting and process improvements (templates, checklists, systems)

 

Sales support (showroom + exhibitions)

• Support showroom operations when leadership is traveling or in production

• Help customers choose the right map size/style and accessories

• Support custom map inquiries (collect details, keep the process organized, hand off as needed)

• Attend select high-ROI exhibitions/events and represent the brand professionally

• Help strengthen relationships with boutique retail partners through great follow-up and service

 

What success looks like

• Orders go out accurately and on time, with strong attention to detail

• The inbox stays organized, customers feel cared for, and issues get resolved quickly

• Showroom customers have a great experience and feel confident in their purchase

• You bring ideas that improve workflow, reduce mistakes, and increase sales support capacity

 

What we’re looking for

​

• Experience in fulfillment, customer service, retail sales, or admin (any combination is great)

• Strong written communication (you’ll be representing our brand in email)

• Detail-oriented and organized—checklists and follow-through are your thing

• Comfortable talking to customers and supporting premium purchases

• Self-motivated and reliable (you don’t need constant supervision to stay on track)

• Bonus: you love travel, maps, home decor, gifting, or handmade products

 

We aren’t hiring for a perfect resume—we’re hiring for drive, coachability, and pride in doing great work. If you’re well-spoken, creative, and want to grow with a small team, we’d love to meet you.

 

Compensation

​

• $16–$18 per hour + commission

• Tiered commission structure and performance bonuses based on results

Schedule

• Flexible schedule with seasonal focus

• Our busiest seasons are typically Oct–Jan and June–Aug

• Opportunity for year-round growth and advancement for the right person

 

Location

​

In-person as needed in Calgary, AB (T2H 2L8)

​

How to apply

​

Apply here: www.wanderlustcreatures.com/team

Or email: info@wanderlustcreatures.com

Made in Canada | Share Your Story

Info@wanderlustcreatures.com​​